000			02898cam a22004098i 4500
999			_c31762 _d31762
001			21883124
003			PACU
005			20240306120010.0
008			210128s2021 nyu b 001 0 eng
010			_a 2021004413
020			_a9781032009629 _q(hardback)
020			_a9781032009575 _q(paperback)
020			_z9781003176565 _q(ebook)
040			_aDLC _beng _erda _cPAC University _dPAC University
042			_apcc
050	0	0	_aHD9980.5 _b.H667 2021
082	0	0	_a658.4/092 _223
100	1		_aHoshmand, A. Reza, _eauthor.
245	1	0	_aService leadership : _bleading with competence, character and care in the service economy / _cA. Reza Hoshmand and Po Chung.
250			_a1 Edition.
263			_a2107
264		1	_aNew York : _bRoutledge, _c2021.
300			_axvii, 190p. : _bill. ; _c24cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
520			_a"Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates, but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: competence, character, and care. It shows how the integration of the 3Cs when applied in combination to each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mind-set (hierarchical decision-making) to a service mind-set (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly"-- _cProvided by publisher.
650		0	_aService industries _xManagement.
650		0	_aLeadership _xSocial aspects.
650		0	_aOrganizational effectiveness. _93490
700	1		_aChung, Po, _eauthor.
776	0	8	_iOnline version: _aHoshmand, A. Reza, _tService leadership _b1. _dNew York : Routledge, 2021. _z9781003176565 _w(DLC) 2021004414
906			_a7 _brip _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK _hHD9980.5 _i.H667 2021