| 000 | 01067cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 3051534 | ||
| 003 | PACU | ||
| 005 | 20150521145048.0 | ||
| 008 | 150521b xxu||||| |||| 00| 0 eng d | ||
| 010 | _a 96011707 | ||
| 020 | _a0965129004 | ||
| 040 | _cpacu | ||
| 050 | 0 | 0 |
_aHF5415.53 _b.H39 1996 |
| 082 | 0 | 0 |
_a658.5/62 _220 |
| 100 | 1 | _aHays, Richard D. | |
| 245 | 1 | 0 |
_aInternal service excellence : _ba manager's guide to building world class internal service unit performance / _cRichard D. Hays. |
| 246 | 3 | 0 | _aManager's guide to building world-class internal service unit performance |
| 260 |
_aSarasota, FL : _bSummit Executive Press, _cc1996. |
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| 300 |
_a223 p. ; _c24 cm. |
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| 504 | _aIncludes bibliographical references (p. 205-211) and index. | ||
| 650 | 0 |
_aIn-house services (Business) _xQuality control. |
|
| 650 | 0 |
_aIn-house services (Business) _xCase studies. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2lcc _cBK |
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| 999 |
_c27652 _d27652 |
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