| 000 | 00360nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 130521s9999 xx 000 0 und d | ||
| 020 | _a193202106x | ||
| 100 | _a"Snow, Dennis" | ||
| 245 | _aUnleashing excellence : | ||
| 260 | _a"New York, U.S.A. :" | ||
| 520 | _aINCLUDES INDEX | ||
| 650 | _aCUSTOMER SERVICE;CUSTOMER RELATIONS | ||
| 700 | _a"Yanovitch, Teri" | ||
| 999 |
_c13829 _d13829 |
||