TY  - BOOK
ED  - The Kenya Institute of Management
TI  - Total quality management: theory, concepts and practice
SN  - 9789966343444
AV  - TS 156.6 .K4 2009
PY  - 2009///
CY  - Nairobi
PB  - Moran (E. A.) Publishers Limited
KW  - Quality control
KW  - Standards
KW  - Management
KW  - Employee participation
KW  - Management audit
N1  - Includes bibl. refs
ER  -