TY  - BOOK
AU  - Hays,Richard D.
TI  - Internal service excellence: a manager's guide to building world class internal service unit performance 
SN  - 0965129004
AV  - HF5415.53 .H39 1996
U1  - 658.5/62 20
PY  - 1996///
CY  - Sarasota, FL
PB  - Summit Executive Press
KW  - In-house services (Business)
KW  - Quality control
KW  - Case studies
N1  - Includes bibliographical references (p. 205-211) and index
ER  -