MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01853nam a22002777a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
PACU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160422101346.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160422b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780470931110 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
PACU |
| Transcribing agency |
PACU |
| Language of cataloging |
eng |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD42 |
| Item number |
.R35 2013 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Raines, Susan. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Conflict management for managers : |
| Remainder of title |
resolving workplace, client, and policy disputes / |
| Statement of responsibility, etc. |
Susan S. Raines. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
San Francisco : |
| Name of publisher, distributor, etc. |
Jossey-Bass, |
| Date of publication, distribution, etc. |
c2013. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxix, 460 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
The Jossey-Bass business & management series |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 423-443) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management. |
| 9 (RLIN) |
1830 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal relations. |
| 9 (RLIN) |
2175 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Personnel management |
| General subdivision |
Psychological aspects. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management |
| Form subdivision |
Case studies. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
General books |
| Classification part |
HD42 |
| Item part |
.R35 |
| Call number suffix |
2013 |