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Internal service excellence :

Hays, Richard D.

Internal service excellence : a manager's guide to building world class internal service unit performance / Manager's guide to building world-class internal service unit performance Richard D. Hays. - Sarasota, FL : Summit Executive Press, c1996. - 223 p. ; 24 cm.

Includes bibliographical references (p. 205-211) and index.

ISBN: 0965129004

LCCN: 96011707

Subjects--Topical Terms:
In-house services (Business)--Quality control.
In-house services (Business)--Case studies.

LC Class. No.: HF5415.53 / .H39 1996

Dewey Class. No.: 658.5/62

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